Ultimate Softphones Review: Tragofone vs. Bria vs. Acrobits

Softphones have transformed the way businesses communicate by introducing flexible, cost-effective communication solutions using the Internet. Softphones integrate with VoIP (Voice over Internet Protocol) technology and enable voice and video calls across global networks. 

The biggest advantage of softphones is that you don’t need traditional telephony infrastructure. That’s why the Global VoIP market is rapidly growing with every passing year, especially since remote work gained more popularity. It is expected that the Global VoIP market size will grow at a CAGR of 9.8% from US$ 40.2 billion in 2022 to US$ 118.86 by 2033. This clearly shows that softphones are becoming a go-to choice for modern businesses and personal communications. 

However, choosing the right softphone platform as per your business’s unique needs is also crucial. Through this article, we’re going to compare the top 3 softphone platforms – Tragofone, Bria, and Acrobits. We’ll focus on their features and usability, which will help you make an informed decision. But first, let’s understand a little bit about softphone technology.

Getting Familiar with Softphones?

In simple terms, softphones are cloud-based communication systems that enable users to make voice and video calls over the internet. This technology uses various protocols, such as VoIP, and does not require any physical hardware. 

To use a softphone application, you just need to install the application on your internet-enabled devices. These devices may include your mobile phones, tablets, and computers. Softphones enhance accessibility and offer a range of sophisticated features, including call forwarding, secure encryptions, and multi-party conferencing. 

In modern communications, softphones provide users with significant advantages like cost reduction, scalability, and integration with other digital services. Let’s discuss, out of the top 3 softphones – Tragofone, Bria, and Acrobits – which one is best suited for your needs.

Tragofone

Tragofone is a white-label VoIP softphone that brought freshness to the softphone industry by addressing the specific needs of modern telecommunication environments. It harnesses the power of WebRTC (Web Real-Time Communication) technology to offer a seamless and innovative communication experience. 

Businesses and individuals increasingly seek flexible and efficient communication tools. And Tragofone meets these needs by offering reliable and scalable communication solutions.

Features

Tragofone’s extensive features cater to diverse communication needs:

• WebRTC Integration: WebRTC allows for communication directly through web browsers in real-time. That means, you don’t require any additional plugins or software to make or receive calls, which simplifies the communication.

• Auto-Provisioning: Auto-provisioning helps in streamlining the deployment of devices. It automates configuration, which reduces manual effort and potential errors.

• White Labeling: With white labeling, you get the opportunity to customize and brand the platform as your own. You can align it with your corporate identity and enhance your brand presence and user experience.

• Push Notifications: With push notifications, you can ensure that you never miss important calls or messages. You can stay informed with immediate updates and timely alerts. 

• SIP Softphone Compatibility: Tragofone supports widespread SIP (Session Initiation Protocol) standards for enhanced compatibility with existing VoIP infrastructures. By utilizing the SIP protocol, Tragofone allows you to manage multimedia communication sessions.
• Call Toggling: With call toggling capabilities between GSM and softphone, you can ensure that you are connected in the manner you prefer.

User Interface and Usability

Tragofone boasts a clean, intuitive user interface that emphasizes ease of use and minimalistic design. It prioritizes user experience and the layout is designed in a way that even users with minimal technical knowledge can navigate through its features with ease. This makes Tragofone more accessible to a wide range of users from various technical backgrounds. This focus on usability extends to both mobile and desktop platforms, which ensures a consistent experience across devices.

[NOTE: Kindly add a screenshot of the Tragofone App here]

Pros

• Tragofone seamlessly integrates with multiple VoIP systems and internet protocols to enhance communication workflows.
• Auto-provisioning features help you reduce technical barriers and deployment time. 
• It supports a dynamic and mobile workforce by enabling access across multiple devices.
• You can customize your platform according to your specific business needs.
• The intuitive layout makes it easy for new users to adapt to the platform.
• It offers advanced security features, including end-to-end encryption, which safeguards communication data.

Cons

• Performance heavily relies on stable and high-speed internet connections.
• Some users may find the wide range of features and settings a little overwhelming.

Bria

Bria, developed by CounterPath, is a versatile softphone application designed to enhance communication for businesses and individuals alike. It is a versatile softphone application that is known for its robust functionality and adaptability across various business environments. 

Features 

• Extensive Codec Support: Bria offers support for a wide range of audio and video codecs. This improves compatibility and performance across different network conditions.

• Third-Party Integration: It can seamlessly integrate with CRM (Customer Relationship Management) systems and VoIP services.

• Customizable User Interface: Bria also allows users to tailor the interface and functionality as per their needs.
• Enterprise VoIP Integrations: It can easily integrate with existing enterprise VoIP systems and hardware, facilitating unified communications.

User Interface and Usability

Bria sports a sophisticated user interface that maintains a balance between advanced functionality and user accessibility. It aims to provide a user experience that is comprehensive as well as customizable. 

[NOTE: Kindly add a screenshot of the Bria app here]

Pros

• Bria offers crisp and clear communication, even over lower bandwidth connections. This makes it essential for professional interactions. 
• It offers extensive options for customization, making it an ideal choice for businesses that need a personalized communication tool.
• This reliable softphone seamlessly integrates with a wide range of business systems and VoIP services.

Cons

• Bria’s advanced features and enterprise capabilities come at a higher price point, which might not be accessible for smaller businesses. 
• While Bria is customizable, the range of features can be overwhelming for new users or for individuals with limited technical expertise.

Acrobits

Acrobits gained popularity because of its innovative approach to SIP-based communication solutions. It caters to both individuals and businesses and delivers cutting-edge technology. Acrobits emphasizes strongly on enhancing mobile usability and offers solutions that blend functionality with ease of use.

Features

• Push Notifications: Like Tragofone, Acrobits also offers push notifications, so that you never miss a call or message.

• High Security: It also features encryption protocols that help secure all communications.

• SIP softphone Functionality: Acrobits seamlessly integrates with existing SIP systems. This offers flexibility and scalability to all users.
• User Customization: It also offers extensive customization options, which allow you to tailor its functionality as per your specific needs.

User Interface and Usability

Acrobits provides you with a modern and intuitive interface that also prioritizes user experience. It has a straight-forward design that is accessible on both smartphones and tables. This focus on mobile optimization ensures that users can manage their communications effortlessly even when they’re on the move.

[NOTE: Kindly add a screenshot of the Acrobits app here]

Pros

• Acrobits is known for its consistent performance, minimal downtime, and offering reliable service.
• It also offers exceptional user experience on mobile devices.
• It maintains high-quality communications even when there are fluctuating network conditions.

Cons

• While Acrobits is a great choice for individuals and small businesses, it may lack some advanced features that are needed by large organizations.
• Some users may find the interface too simplified, which lacks advanced features that are found in other softphones.

Tragofone vs. Bria vs. Acrobits

Bottom Line: Making an Informed Decision

This review makes it clear that the softphone market offers diverse options to cater to different communication needs. The comparison of these top 3 softphone applications highlights their respective strengths and limitations. This will help you in making the right decision by getting a better understanding of your specific business needs. Out of these 3 softphone platforms, Tragofone offers freshness with advanced features and functionalities that play a vital role in shaping efficient, flexible, and cost-effective communication strategies. To learn more about it, you can schedule a call with them or you can try a free trial as well!